1. Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any part of this Agreement, please do not use our platform.
2. Eligibility Requirements
You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our platform. By using our platform, you confirm that you are over 18 (or the minimum age required in your jurisdiction).
3. Geographic Restrictions
Our platform is available only for users located within Canada and certain other countries as specified by law. If you access our platform from outside these jurisdictions, you do so at your own risk.
4. Account Registration Rules
To use our platform, you must create an account with us. You agree to provide accurate information during the registration process, including but not limited to name, email address, and date of birth. You will also be required to choose a username and password for your account.
5. One-Account-Per-User Policy
You may only have one active account on our platform at any time. Creating multiple accounts or attempting to use another user's account is prohibited and may result in suspension or closure of your account.
6. Identity Verification and KYC
We reserve the right to request additional information from you for identity verification purposes (known as "Know Your Customer" or "KYC"). This includes but is not limited to providing documentation such as a government-issued ID, proof of address, and source of funds. You agree to cooperate with our requests in this regard.
7. Account Accuracy Obligations
You are responsible for keeping your account information accurate and up-to-date. If you notice any errors or inaccuracies in your account details, please contact us immediately.
8. Account Security Responsibilities
You are responsible for maintaining the security of your login credentials (username and password) and ensuring that your account is not accessed by unauthorized individuals.
9. Restricted Behavior and Prohibited Activities
The following behavior is prohibited on our platform:
10. Bonus and Promotion Rules
We may offer bonuses, promotions, or special offers from time to time ("Promotions"). You agree that Promotions are subject to these Terms and Conditions. Specific promotion rules will be communicated to you prior to participating.
11. Wagering and Gameplay Conditions
All gameplay on our platform is governed by the specific game's terms and conditions. These include but are not limited to minimum bet requirements, maximum win limits, and wagering contributions towards any bonuses or promotions.
12. Bonus Abuse Prevention
We reserve the right to withdraw or cancel any bonus or promotion if we suspect abuse of our systems. This includes but is not limited to excessive winning or losing activity on a single game or multiple accounts.
13. Deposits and Withdrawals (if applicable)
If deposits are accepted, you agree that they must be made through approved payment methods only. A minimum deposit amount may apply for certain games or promotions. You also agree that withdrawals will be processed in accordance with our withdrawal policy, which is subject to change without notice.
14. Verification Before Withdrawals (if applicable)
Before processing any withdrawal, we reserve the right to request additional information from you for identity verification purposes ("Withdrawal KYC"). This includes but is not limited to providing documentation such as a government-issued ID and proof of address. You agree to cooperate with our requests in this regard.
15. Processing and Review Procedures
We may delay or withhold any payment if we suspect abuse, fraud, or failure to comply with these Terms and Conditions. Our decisions are final and binding.
16. Responsible Gambling Expectations
You must adhere to responsible gaming principles when using our platform. This includes but is not limited to monitoring your account balance, limiting your bets, and taking regular breaks from gameplay.
17. Self-Exclusion and Account Restrictions
We offer a self-exclusion feature that allows you to temporarily or permanently exclude yourself from accessing your account. If you choose to self-exclude, your account will be locked for the chosen period, and we cannot reinstate access during this time.
18. Game Fairness and RNG Systems
All games on our platform are designed with a random number generator (RNG) system that guarantees fairness and randomness of outcomes. We reserve the right to audit or modify these systems at any time without notice.
19. Technical Interruptions or Voided Gameplay
We may experience technical issues, errors, or interruptions in service ("Technical Issues") that void gameplay or require account suspension or closure. You agree that we are not liable for losses incurred due to Technical Issues beyond our reasonable control.
20. Suspension or Closure of Accounts
Your account may be suspended or closed by us at any time without notice if you breach these Terms and Conditions, fail to comply with regulatory requirements, or engage in prohibited activities. Our decisions are final and binding.
21. Intellectual Property and Platform Ownership
All intellectual property rights, trademarks, copyrights, patents, designs, software code, and database rights associated with our platform (including but not limited to all game content) remain the exclusive property of Eurojackpot Gaming Canada Inc., its subsidiaries or related companies ("Intellectual Property Rights").
22. Limitation of Liability
In no event will we be liable for any indirect, special, incidental, punitive, or consequential losses arising out of your use of our platform (including but not limited to loss of profit, business opportunities, and reputation).
23. Modification of Terms
These Terms and Conditions may change at any time without notice by posting an updated version on our website. Your continued access to the platform after such updates will constitute acceptance of these revised terms.
24. Contact or Support Guidance
If you have questions about these Terms and Conditions, please contact us via email ([email protected]) or through our online support channels within the platform.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Quebec, Canada, without regard to conflicts of law provisions. Any disputes arising out of these Terms and Conditions will be resolved through binding arbitration under the International Chamber of Commerce ("ICC") Rules for Online Dispute Resolution as amended from time to time.
By using our platform, you acknowledge that you have read and agree with all terms and conditions outlined above.
