Contact us

Need Help or Have a Question?

At Eurojackpot, we're committed to providing top-notch support for all your questions and concerns. Below, you'll find the various ways to get in touch with us.

Support Channels

We've got multiple channels for you to reach out to our team:

• Live Chat: Get immediate assistance through our live chat feature available from Monday to Sunday, 9 AM - 10 PM EST.
• Email: Send an email and we'll get back to you as soon as possible. Our response time is usually within a few hours but may vary depending on the volume of inquiries.

Help Centre

Before contacting us, take a look at our comprehensive help centre where you can find answers to common questions about games, bonuses, and more.

• Help Centre: Explore topics related to gameplay, promotions, account management, responsible gaming, and troubleshooting. We've also included helpful FAQs for quick reference.

Contact Information

In case the issue requires direct assistance or verification:

• Phone: Due to high volumes of inquiries, we don't have a public phone number but can be reached via email for urgent matters.
• Address: Please note that our headquarters is located at: Eurojackpot Gaming Canada Inc., 2450 Rue de Montréal, Montréal QC H2X 1Y8, Canada.

Multilingual Support

Our support team speaks English and French fluently. If you require assistance in a different language or have other needs please let us know via our email support channel above.

Preferred Contact Method

Please choose the contact method that best suits your issue:

• For game-related inquiries or technical issues, use Live Chat for immediate help.
• Email support is ideal for account queries, verification questions, and all non-game related matters. We'll respond within a few hours of receiving your email but times may vary depending on our workload.

Escalation Procedure

If you have an issue that requires further attention or escalation please contact us via the designated support channels provided above. Our customer service representatives are here to ensure your needs and concerns are addressed promptly.

We appreciate your business at Eurojackpot, where we strive for operational excellence in providing seamless gaming experiences to our customers.

FAQ & Support Documents

Our FAQs have been compiled to give you quick access to answers about general questions.